Shipping / Order Policies

Shipping / Order Policies

Shipping Charge, Time & Delivery Options

You get FREE Shipping for standard delivery for orders totaling $60 or more shipping to the contiguous U.S. (48 states) and Canada. Orders under $60 incur a flat $12 shipping charge. No handling charges apply. See below for other destinations and delivery options. Most orders placed by 1 p.m. PT M-F for in-stock items will be shipped the same day.

Within Continental USA (48 States) and Canada

STANDARD DELIVERY: Most orders are shipped by this method.

Cost: There is no shipping charge on orders totaling $60 or more sent standard delivery regardless of the weight or destination of the order within US and Canada. Orders under $60 incur a flat $12 shipping charge.

Allowable Addresses: Street addresses (personal or business address preferred), P.O. Boxes, APO/FPO (AA, AE, AP), Military and general delivery addresses within the continental USA are accepted.

Shipping Method: These orders are shipped by Canada Post or other shipper of our choice. Several attempts will be made to deliver your order before the shipper returns it to Natural-E. If there is no one home during the day to accept an order, please consider having your order shipped to your place of employment or other location. A “Ship To” name and address is on the order form for this purpose.

Standard Delivery Times:

West Coast: 5-7 business days (add 1 day for P.O. Boxes)
Midwest: 5-7 business days (add 1 day for P.O. Boxes)
East Coast: 7-9 business days (add 1 day for P.O. Boxes)
APO/FPO (AE, AA, AP): 6-10 business days to Military Bulk Mail Center
(Note: We have no control over military postal service delivery times.)

EXPRESS DELIVERY: Faster delivery service than Standard Delivery.

Cost: Shipping charge is based on the weight and destination of the order. Orders over $60 will receive a $12 reduction on the shipping charge. To determine the exact shipping charge, add items to your cart, view your cart, then enter your zip code into the Calculate Shipping box below the cart total and all shipping options and charges will be presented to you.

Allowable Addresses: UPS or a comparable shipper require a personal or business street address (no P.O. Boxes). U.S. Mail accepts personal or business street addresses and P.O. Boxes.

Shipping Method: UPS or a comparable shipper: Next Day (Standard Overnight), 2 Day or 3 Day (Express Saver), or USPS Priority Mail.

Express Delivery Times: Orders placed Monday – Friday BEFORE 1:00 p.m. PT by phone, fax or internet will be shipped the same day for in-stock items. Orders placed AFTER 1:00 p.m. PT will ship the following business day.

NOTE: All times are Pacific Time. Shippers may not deliver on Saturdays and Sundays and holidays. Our fulfillment center is closed on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas. Express Delivery during any of these holidays will be delayed by one day.

Payment Methods

We accept payment by credit cards (MasterCard, Visa, Discover Card and American Express), pay-pal and wire transfers. Payment must be in U.S. dollars. We reserve the right to hold a check, pending bank clearance, prior to shipment of an order. We do not ship C.O.D. We reserve the right to hold a check, pending bank clearance, prior to shipment of an order.

Safe & Secure Shopping

Yes, your shopping at Herballed is safe, secure and 100% guaranteed. Our SSL (secure socket layer) software is the industry standard for secure online transactions. All your personal information is encrypted so that it cannot be read as it travels over the Internet. That means no one else can read your credit card, name, address or other personal information.

Product Availability / Back Order Policy

Occasionally, unexpected shortages and manufacturers’ out-of-stock conditions occur due to raw material shortages, unexpected inventory demands, bad weather, etc.

If a product you order is out-of-stock, the rest of your order will be shipped without delay. The receipt you receive will show items not yet shipped. If you paid by credit card, you will not be charged for back-ordered items until the product is shipped. If the original order was paid by check, your account will have a credit balance, usually equal to the cost of the back-ordered item, until the item is shipped.

For orders to US and Canada, when back-ordered items are shipped separately from in-stock items, you will not be charged a second $12 shipping charge if the original order was under $60.

If the original order totaled $60 or more, there is no shipping charge on backordered items when they ship. You may cancel a back-ordered item at any time before it ships.